Refund and Return Policy
Last updated: 05-14-26
This Privacy Policy describes how Mahdy El-Zein (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.drmahdyelzein.com (the “Services”).
By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following types of personal information:
- Contact Information (name, email, phone number, billing address)
- Payment Information (processed securely via third-party providers)
- Account Information (login details, preferences)
- Order Information (purchase history, transactions)
- Technical Information (IP address, browser, device data)
- Usage Information (interaction with our website)
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfill orders
- Provide customer support
- Improve our Services
- Send order and service-related communications
- Send marketing communications (you may opt out at any time)
- Prevent fraud and ensure security
- Comply with legal obligations
3. PAYMENT SECURITY
All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.
We do not pass any debit/credit card details to third parties. Payment transactions are processed through secure and authorized payment service providers.
4. SHARING YOUR INFORMATION
We may share your information only with:
- Service providers (e.g. payment processors, IT services)
- Platform providers (e.g. hosting or eCommerce platforms)
- Authorities where required by law
We do not sell your personal information.
5. DATA SECURITY
We take appropriate technical and organizational measures to protect your personal information using suitable hardware and software security practices. However, www.drmahdyelzein.com cannot guarantee the absolute security of any information transmitted online.
6. THIRD-PARTY WEBSITES
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. If you provide information to third parties, different rules may apply, and you are advised to review their privacy policies directly.
7. COOKIES AND TRACKING
We use cookies and similar technologies to enhance your experience, analyze usage, and support marketing efforts. You can manage cookies through your browser settings.
8. DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
9. YOUR RIGHTS
Depending on your location, you may have rights to access, correct, or delete your personal information, or restrict certain processing activities. You may contact us to exercise these rights.
10. CHILDREN’S PRIVACY
Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
11. POLICY UPDATES
Our website policies and Terms & Conditions may be updated periodically to meet legal or operational requirements. Customers are encouraged to review these sections regularly. Any changes will become effective immediately upon posting on the website.
SHIPPING POLICY
1. Shipping Costs
No shipping or delivery fees apply at this time, as all products/services offered are digital products.
2. Processing & Delivery Time
Orders are processed within 1–2 business days (excluding weekends and public holidays).
No physical shipping or delivery is currently offered, as all products/services are delivered digitally.
3. Shipping Method
No shipping or physical delivery is currently offered, as all products/services are digital products.
4. Customs, Duties & Taxes
Not applicable, as no physical products are shipped internationally.
5. Delivery Issues
If you experience issues accessing or receiving your digital product/service, please contact us for assistance.
6. Contact
If you have any questions regarding delivery or access to your digital product/service, you may contact us at:
Email: info@drmahdyelzein.com
REFUND, CANCELLATION & EXCHANGE POLICY
Important Note
This policy is provided to clearly inform customers of their rights and responsibilities prior to purchase.
1. Refund Policy
We offer refunds under the following conditions:
- The wrong digital product/service was provided
- The digital product/service is defective or inaccessible due to a technical issue caused by us
- Duplicate charges were made in error
To be eligible for a refund, you must notify us within 7 days of purchase and provide supporting evidence where applicable.
Approved refunds will be processed to the original method of payment within 7–14 business days, depending on the issuing bank or payment provider.
Exceptions
Refunds are not available for:
- Digital products or services once fully delivered or accessed
- Customized or personalized services
- Downloadable content that has already been accessed or downloaded
2. Cancellation Policy
Orders may be canceled within 24 hours from the time of purchase, provided that:
- The order has not yet been processed or fulfilled
- The digital product/service has not yet been delivered or accessed
Cancellation requests must be submitted via email to:
Customized or personalized orders are typically non-cancellable once processing has started.
3. Exchange Policy
We offer exchanges under the following conditions:
- The wrong digital product/service was delivered
- The digital product/service is defective or inaccessible
- The delivered product/service does not match the description
Requests for exchange must be made within 7 days of purchase.
4. General Conditions
- Customers may be required to provide proof of purchase and details regarding the issue experienced.
- We reserve the right to review and verify all refund or exchange requests before approval.
- Since products/services are digital, no return shipping applies.
5. Contact
For any refund, cancellation, or exchange requests, please contact us at: